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Terms & Conditions

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Access to the use of this Website and the products available through this Website are subject to the following terms and conditions. By using the website, you are agreeing to all of the Terms of Sale, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Sale. 

We will not be liable if for any reason this Website is unavailable at any time or for any period.

By using this Website, you consent to the processing described therein and you warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and updating account information for accuracy.

You are not permitted to publish, manipulate or reproduce any of the content which appears on this Website nor may you use any such content in connection with any business.

When placing an order with us you are offering to purchase product which are subject to the following terms and conditions.

All orders are subject to availability. All prices of our products are subject to change.

Dispatch times may vary depending on the delivery service chosen and can often be subject to delays beyond our control especially during busy periods. All shipping times are a guideline. Incorrect delivery addresses will result in late dispatch. We reserve the right to cancel and refund orders for customers living in remote areas. Please see our delivery page for more information regarding delivery options and remote areas.

Weight limits of orders may apply to international orders over 2kg. Any orders deemed not for personal use might be subject to additional delivery charges where the weight limit is exceeded. Customers will be contacted prior to dispatch in such instances and may result in order cancellation.

The contract of sale:

To purchase from Dressed In Lucy you must be 18 years of age or older and possess a valid credit or debit card. If your order is accepted via Worldpay or Paypal you will receive a confirmation email from the third party accepting your payment. This will become a binding contract of sale between yourself and the third party processing your payment. When placing your order you must provide accurate details and that you are an authorised user of the credit or debit card used. You will receive an order confirmation email from us only when the payment has been successful.

If there are any errors on the website regarding price after your item has been ordered we will contact you regarding this error and give you the option to confirm your order at the correct price or cancel your order. Prices are inclusive of VAT. Delivery charges will be charged in addition to the product costs.

Prices for Items may change from time to time. However, these changes will not affect orders that have already been dispatched. The price of an Item includes VAT and does not include delivery charges, delivery charges are applied at checkout.

Customers may cancel orders up till 12pm of the day of dispatch (not including weekends and bank holidays). Cancellation of orders is not permitted once the items have been dispatched. If you wish to cancel the contract of sale within 14 days you may do so via email prior to dispatch or via returning the goods. You must contact us within 14 days of receiving your goods to notify us of your contract cancellation, you then have a further 14 days to return your goods. Dispatch times vary depending on service chosen. Orders cancelled after dispatch will require the customer to return goods, for UK customers this will result in a £2.50 returns charge when using the label provided.  For international orders customers will need to return goods via their own returns method.

Items marked as NON-RETURNABLE FOR HYGIENE REASONS are non-returnable. Exchanges can not be given and returns will not be accepted. Such items will be returned back to you and are subject to additional delivery charges. This does not effect your statutory rights. 

Faulty Returns:

Customers returning any item returned outside the 14 day return policy and/or has been worn due to faults must communicate this with customer services prior to return. Any items deemed not a manufacturing fault will be returned back to the customer and may incur additional delivery charges. 

Intimate Products:

Products listed as NON-RETURNABLE are non-returnable due to hygiene reasons. These items will not be accepted back in to the warehouse and will not be handled by our returns team due to health risks. These items can not be re-sold. Stick on Bras and Nipple Covers are wipe clean only DO NOT WASH. Packaging is purely for protection purposes and therefore damaged packing is not classed as a fault. Any item where by the misuse and care of the product has led to faults or made the product difficult to be assessed by our returns team may result in the refusal of the return. Removal of hygiene strips in swimwear will deem the garment non-returnable.

customerservices@dressedinlucy.com

Delivery:

All UK addresses must be registered with Royal Mail. Any customers providing the wrong address or a non registered address will result in delays whilst the customer is contacted. Dressed In Lucy will not accept claims of loss for any parcels sent to a none registered address. This is Royal Mails policy. We are unable to refund delivery costs for any parcels dispatched on time by Dressed In Lucy that are delayed due to the chosen courier. The timescales are only a guideline and no courier can guarantee time frames. Customers are able to return the orders under reason code Arrived Too Late and a full refund will be issued inclusive of delivery whereby the whole order is returned however this will still incur a £2.50 charge if our returns label is used.

Claims of non delivery will result in a investigation. All our services are fully tracked and therefor an investigation will be launched with the courier service used. With Royal Mail the investigation can take a minimum of 48 hours. During this time Royal Mail will interview the driver and or local post person to ascertain the exact location the parcel was left. These results will then be relayed back to yourself. Please note that is illegal to claim an item has not been delivered when it evidently has, as this is called Mail Fraud. Such false allegations may lead to legal action and the involvement of the police.

Discounts:

Discount Codes can only be used once per customer and cannot be used in conjunction with any other promotion. There is no cash alternative. We reserve the right to withdraw and refuse or restrict discount codes and related offers on any order at any time. Discount codes are not applicable against sale items unless stated. Discount codes can be subject to a minimum spend of £4.99. Items may be excluded from discounts and removed from sale during discount periods, any such items saved in baskets will be subject to a refund if purchased. Discount days apply to the period between 00:01 (GMT) and 23:59 (GMT) on the specified date ("Promotion Period").  At the end of the Promotion Period the Discount will no longer be available.

Threshold Spend Discounts T & C's:

Items purchased using a threshold spend discount code must meet the minimum amount to qualify for the advertised discount. Items returned from orders where such discount codes are used where the remaining un-returned items no longer meet the threshold spend will make the discount null and void. Returned items will therefore have the discounted amount taken from the refund. 

 Free Shipping Offers

Free standard shipping is given to all UK orders with a value of over £60. Occasionally we offer free shipping to UK customers where by the minimum spend is reduced to £4.99. Please note to qualify for free shipping the minimum spend must be spent or exceeded after any other discount has been applied.